Reference

joker88 Privacy Policy: What We Collect and Why

Your account security matters to us at joker88, and this Privacy Policy sets out exactly what personal data we collect, how we use it, and the choices available…

Account & identity dataDANA, OVO, GoPay, QRIS wallet infoDevice and session activityCommunication recordsRetention & deletion rights

Browse Our Lobby Read FAQ

What Information joker88 Collects From You

joker88 Service availability depends on jurisdiction. Users are responsible for checking local law before access.

When you open an account, we collect the details you provide during phone verification — your phone number, chosen username and any profile information you add. As you use the lobby, we record session data such as login timestamps, device type and IP address to keep

1
your account safe. If you deposit or withdraw via DANA, OVO, GoPay, QRIS, bank transfer or a BCA, BRI, Mandiri or BNI virtual account, we log transaction identifiers and amounts to reconcile your balance and resolve any payment queries you raise with our support team. We
2
do not store full wallet credentials; payment processing routes through the respective payment provider. Data collection and use depend on local law, and where local law permits we may also retain gameplay history to resolve disputes.

Service availability depends on jurisdiction. Users are responsible for checking local law before access.

REACH OUR TEAM

Contact Us About Your Privacy Rights

If you want to review, correct or request deletion of your personal data, our support team is available around the clock. Reach out through live chat directly from your account dashboard, send us a message via email, or use our Telegram channel for a faster response. Our agents in Makassar and across Indonesia handle privacy requests during the same hours as general account support — 24 hours a day, 7 days a week.

Team online

Live Chat

Open the chat widget from your account dashboard at any time. Our team responds within minutes and can log a formal data request on your behalf during the same session.

Email Support

Send your privacy request to our support email address. Include your registered phone number so we can verify your identity before actioning any changes to your account data.

Telegram Channel

Message our Telegram support handle for a quicker back-and-forth on data queries, wallet status checks or account access questions — available 24 hours a day.

HOW WE HANDLE IT

Our Approach to Data Security and Your Rights

We apply several layers of protection to the personal and financial data tied to your account, from encrypted storage to strict internal access controls.

Data Encryption

All account data, including your phone number and transaction records from DANA, OVO, GoPay and QRIS deposits, is stored using encryption at rest. Connections to our platform use TLS so data in transit stays private.

Cookie Usage

We use session cookies to keep you logged in and preference cookies to remember your lobby settings. You can clear cookies through your browser at any time; doing so will require you to log in again on your next visit.

Account Security

Phone verification is required before account access is granted. If we detect an unusual login pattern — such as a new device or a location change — we may prompt you to re-verify your number before allowing entry.

Data Retention

We keep your account data for as long as your account remains active and for a reasonable period after closure to resolve any outstanding payment or dispute queries. You may request early deletion where local law permits.

Third-Party Sharing

We share data only with payment processors — such as the operators behind DANA, GoPay and bank virtual accounts — strictly to complete your transactions. We do not sell your personal data to advertisers or unrelated third parties.

Your Request Rights

You have the right to request a copy of the data we hold, ask us to correct inaccurate records, or request deletion of your account. Submit these requests through live chat or email; we aim to respond within 14 working days.

Privacy Policy Questions We Hear Most Often

Below are the questions about joker88 data practices that come up most often. If your question is not covered here, our live chat team can walk you through your specific situation.

We collect your phone number, chosen username and device information during registration. Once active, we log login timestamps, session data and transaction identifiers tied to deposits or withdrawals you make via DANA, OVO, GoPay, QRIS or bank transfer.

No. We record transaction identifiers and amounts for balance reconciliation, but your full wallet credentials are processed and held by the respective payment provider — DANA, OVO or GoPay — not stored on our servers.

Reach out via live chat from your account dashboard or send a request to our support email. Include your registered phone number so we can verify your identity. We aim to respond within 14 working days of receiving a verified request.

Yes, where local law permits you can request account deletion. After verifying your identity through phone confirmation, we will remove your personal records subject to any retention period needed to close outstanding transactions or resolve disputes.

We share data only with the payment processors required to complete your DANA, GoPay, QRIS or bank virtual account transactions. We do not sell your data to advertisers or pass it to unrelated third parties for marketing purposes.

We use session cookies to maintain your login state and preference cookies to save lobby settings. You can clear or block cookies in your browser settings at any time; note that clearing session cookies will log you out of your account immediately.

Access to our services and the extent of data handling depends on local law. Where local law permits, we retain account and transaction data as described in this Privacy Policy. Players in Indonesia should review this page for the most relevant details.

joker88 Privacy Policy: What We Collect and Why

Contact Us About Your Privacy Rights

Live Chat

Email Support

Telegram Channel

Our Approach to Data Security and Your Rights

Data Encryption

Cookie Usage

Account Security

Data Retention

Third-Party Sharing

Your Request Rights

Privacy Policy Questions We Hear Most Often

01 What personal data does joker88 collect when I open an account?

02 Does joker88 store my DANA or OVO wallet credentials?

03 How can I request a copy of the data joker88 holds about me?

04 Can I ask joker88 to delete my account and personal data?

05 Does joker88 share my data with third parties?

06 How does joker88 use cookies, and can I turn them off?

07 Does joker88 Privacy Policy apply the same way in all regions?

Related Pages